If you have that trusty little gizmo attached to the inside of your windshield that pays your tolls on the Sunshine Skyway as well as the Pinellas Bayway, the Selmon Crosstown Expressway, the Veterans Expressway/Suncoast Parkway and beyond within the great State of Florida called a SunPass, you need to read this blog entry carefully. Beginning Tuesday, 5 June 2018 at 7 PM and continuing until Monday, 11 June 2018 at 9 AM system maintenance will be conducted which will affect how you access your SunPass account for balance inquiries, replenishments, account updates and more.
The good news is that you can continue to use your SunPass transponder to pay your tolls anytime throughout the SunPass maintenance period. However, it is very important to make sure that your SunPass is topped off with sufficient funds as well as to make sure that your credit card is up to date if you are a SunPass EasyPay customer. (SunPass EasyPay is where you keep your credit card number on file with SunPass and when your SunPass account reaches a minimum threshold, say $10.00, then your credit card is billed based on your auto-replenishment amount you set up in your SunPass account.)
Beginning on Tuesday, 5 June 2018 at 7 PM system maintenance will commence in which you will be unable to log in to your SunPass account as the SunPass website will be down throughout the maintenance period. This also includes the SunPass app you may have on your smartphones as well as the activation kiosks at the Florida Welcome Centers and Florida’s Turnpike Service Plazas. In other words, you will be able to use your SunPass to pay tolls but you cannot log in to your SunPass account during the maintenance period.
For those of you that use your SunPass to pay for airport parking at Tampa International Airport, during the SunPass maintenance window you will be unable to use your SunPass for airport parking. The only exception is parking at Orlando International Airport.
If you plan on using any Tampa International Airport parking facility (Short Term Parking Garage, Long Term Parking Garage or Economy Parking Garage) just prior to or during the SunPass maintenance window, you will want to pay for your airport parking by taking a ticket given to you from the ticket dispensing machine as you enter the garage of your choice. When you exit, take the ticket to one of the self service credit card only lanes to pay with a credit or debit card or to an attended lane to pay with cash. SunPass will not be available for airport parking at Tampa International Airport during the SunPass maintenance window and your SunPass will not work as such.
If your SunPass account is set up for Easy Pay, if in the event your account runs low and your replenishment amount is low, there is the possibility that your credit card on file may be charged to cover the tolls multiple times depending on your usage. To prevent this from happening when the SunPass website comes back online on Monday, 11 June 2018 (and to avoid a potential telephone call from your bank or credit union’s fraud prevention team regarding multiple charges from SunPass), you will want to make sure that you have enough funds in your SunPass account and replenish as needed.
On the other hand, for those of you that don’t have a SunPass and need to get one, do so before Tuesday, 5 June 2018 at 7 PM. SunPass transponders can be purchased at participating retailers and once you purchase your SunPass transponder, be sure to go online to the SunPass website and set up your account before 7 PM on Tuesday, 5 June 2018.
If you plan on renting a car and using your SunPass transponder to pay your tolls (and side stepping the often times high charges that rental car companies assess for tolls), plan on picking up your rental car and adding it to your SunPass account before the SunPass maintenance window on 5 June 2018. According to the SunPass alert on the upcoming maintenance window, you will not be able to add a rental car to your account during the maintenance window but you can when the SunPass website comes back online and when you add the rental car the subscription can be back dated for the time period you have the rental car within the SunPass maintenance window.
Once again, SunPass will be conducting system maintenance from 7 PM on Tuesday, 5 June 2018 until 9 AM on Monday, 11 June 2018. While you will be able to use your SunPass to pay your tolls during the maintenance window, you will not be able to access your SunPass account throughout that period. The best advice we can give you here at the Interstate 275 Florida Blog is to keep your SunPass funded and replenish as needed to get you by during the SunPass maintenance window.
For more information, you may want to check the SunPass website.